Privacy and Cookies Policy

Last update: November 2025

At Tropicana Medical Center we respect and protect the privacy of our patients, visitors and website users. This document explains how we collect, use and protect your personal information, in accordance with Law No. 8968 “Protection of the Individual against the Processing of Personal Data” and its regulations.

1. Responsible for the treatment

The person responsible for the processing of personal data is TROPICANA WELLNESS SOCIEDAD ANONIMA, legal identification number 3-101-614646, domiciled in Alajuela, Costa Rica.

You can contact us at any time by e-mail: info@tropicanawellness.com

2. Information we collect

We may collect the following types of personal information:

• Contact information: name, telephone, e-mail and address.
• Medical or clinical data: information necessary for your diagnosis, treatment or follow-up.
• Administrative data: billing, insurance or payment information.
• Digital data: technical information derived from your navigation on the website (IP, browser, device, pages visited).

All information is obtained on a voluntary basis or as part of the requested medical care.

3. Purposes of treatment

We use your personal information to:

• To provide safe and quality medical care.
• Manage appointments, treatments or requests for services.
• Send reminders, results or communications related to your care.
• Comply with legal, regulatory or insurance obligations.
• Improve our clinical processes and services.

We will only use your information for promotional or informational purposes if you have given your prior consent and you may withdraw your consent at any time.

4. Consent and revocation

By providing your personal data, you consent to its use in accordance with this policy.

You may revoke your consent at any time, without retroactive effect, by sending a written request to info@tropicanawellness.com.

5. Confidentiality and security

All medical and administrative personnel at Tropicana Medical Center are bound by professional secrecy and strict confidentiality policies.

We implement technical and organizational measures to protect personal data against unauthorized access, loss or misuse.

6. Sharing and transfers

We share your information only as needed to:

• The provision of medical services (laboratories, specialists, insurance companies, technology providers).
• Comply with the requirements of competent authorities.

In some cases, data may be stored or processed in servers located outside of Costa Rica, under the same security and confidentiality standards.

7. Holder's rights

You have the right to maintain control over your personal information.

In accordance with Law No. 8968 “Protection of the Person against the Processing of Personal Data”, you can exercise at any time the so-called ARCO rights, which allow you to:

• Access the personal information we maintain about you and how we use it.
• Rectify your data if it is incorrect, incomplete or has changed.
• Cancel or request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
• Oppose the use of your data for certain legitimate purposes.

To exercise any of these rights, you may contact us by e-mail at info@tropicanawellness.com.

You may also request deletion of your information, except when required by law to keep it for medical or legal reasons.

8. Data of minors

We only process data of minors with the express consent of their parents or legal guardians, and exclusively for the provision of medical services.

9. Cookies and digital tools

Our website may use cookies or analytical tools to improve the browsing experience. You can disable them in your browser settings without affecting access to our services.

10. Updates

This Privacy Policy may be updated periodically to reflect changes in the law or improvements to our services.

The current version will always be available on this page, with the date of the last revision.